Support

Email Hello@LarkEnterprisesLLC.com. Tell us which language you were learning and what you were doing, and if you can, the phrase itself. We usually reply within a couple of days.

Tell us, and please do not assume you are mistaken. The phrases are checked by native speakers language by language, and that work is still going on, so a phrase you would never say is more likely our error than yours. Send the phrase and what you would say instead.

Pronunciation practice needs microphone permission. On iOS that is Settings, then Bolo!, then Microphone; on Android it is Settings, Apps, Bolo!, Permissions. Six of the ten languages have no speech recognition available anywhere, and in those the app deliberately does not score your voice rather than guess at it.

Purchases are handled by the App Store or Google Play, so refunds and cancellations go through them: on iPhone, Settings, your name, Subscriptions; on Android, the Play Store, Payments and subscriptions. If a purchase did not arrive in the app, email us with the receipt and we will put it right.

You can delete your account and everything in it yourself. The two surfaces word the buttons differently, so both paths are written out rather than one standing in for the other.

On the web: go to Account, find Delete account, press Delete my account, then confirm with Delete forever.

In the phone app: go to Account, press Delete account, then confirm in the alert that asks Delete account?.

It removes your progress, your recordings and your sign-in. It happens immediately and cannot be undone. There is no restore window. Encrypted backups may retain a copy for a short period before they expire, and we cannot retrieve your account from them.

Deleting your account does not cancel a paid subscription. Subscriptions are billed by Apple or Google, not by us, so cancel it in the App Store or in Google Play before or after you delete, or it will keep renewing.

If you cannot get into the app, email us from the address you signed up with and we will do it for you.

Bolo! is built for families, and a grandchild learning a grandparent's language is exactly who it is for. It is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has created an account, email us and we will remove it.